Privacy policy
Last updated: 9 November 2026
Draft: this text has not yet been checked by a lawyer. Items in [square brackets] still have to be filled in before publication.
We want to keep your personal data safe. We share it only when this is needed to provide a service you booked or when the law requires it. By booking or sending an enquiry you confirm that you have read this policy.
1. Who is responsible
Ivanco s.r.o., Koceľova 17, Bratislava, Slovakia, Company ID 46155228, e-mail ivanco26@yahoo.com, phone +421 904 638 187. For details see the GDPR information.
2. Data we collect
Identification and contact details: name, e-mail address, phone number and, where needed for the trip, address, date of birth or travel document details of participants.
Booking details: tour, date, number of people, bikes, special wishes. Where relevant for the tour we may ask about physical abilities.
Payment data: handled by our payment providers. We do not store card numbers.
Technical data: IP address, browser type and the time of your visit (server log files).
Communication: your messages to us by form, e-mail, phone or WhatsApp.
3. How we collect your data
When you book, pay or send an enquiry (for example the group enquiry form), when you contact us, when you subscribe to offers, and automatically when you visit this website.
4. How we use your data
- To process bookings and payments and to run the tour
- To answer enquiries and to inform you about your booking
- To send offers and news about new tours, only if you agreed
- To improve our services and this website
- To meet legal and tax obligations
5. Legal basis
- Contract: to provide the services you booked (Art. 6(1)(b) GDPR)
- Legal obligation: accounting, tax and safety rules (Art. 6(1)(c))
- Legitimate interest: running and securing our services and answering enquiries (Art. 6(1)(f))
- Consent: marketing messages, which you can withdraw at any time (Art. 6(1)(a))
6. Payment
Payments are handled by third-party payment providers connected to our booking system. We do not store credit card information.
7. Sharing with third parties
We do not sell or rent your data. We share it only where needed: with our booking system provider Bókun, payment providers, partner hotels and local partners and guides (to carry out your trip), our hosting provider and accountants, and authorities when the law requires it.
8. Storage and security
We use technical and organisational measures to protect your data, but no system is completely secure. We keep data only as long as needed for the purposes above and as the law requires, for example accounting records for the legally required period.
9. Your rights
You may ask for access to your data, correction, deletion, restriction of processing, transfer of the data, and object to processing. You can withdraw consent at any time, for example by using the unsubscribe link in a message or by writing to ivanco26@yahoo.com. You also have the right to complain to the supervisory authority: dataprotection.gov.sk.
10. Cookies and tracking
This website itself does not set cookies that need your consent. Services we embed, such as the Bókun booking widget or web fonts, may set cookies or transfer your IP address to their provider. If we add analytics or advertising tools, we will ask for your consent first. You can change cookie settings in your browser at any time.
11. External links
We are not responsible for the privacy practices of websites we link to. Please read their privacy policies.
12. Changes to this policy
We may change this policy. The latest version is always published on this page.
13. Contact
Questions or requests about your data: ivanco26@yahoo.com, phone +421 904 638 187.