Terms and conditions

Utolsó frissítés: 2026. november 9.

Ez az oldal angolul, szlovákul és csehül érhető el.

Tervezet: ezt a szöveget még nem ellenőrizte jogász. A [szögletes zárójelben] lévő tételeket a közzététel előtt ki kell tölteni.

These terms apply to tours and other travel services booked with Ivanco s.r.o. through this website, the Bókun booking widget, by phone or by e-mail. They supplement the information in the tour description and your booking confirmation.

1. Organiser

Ivanco s.r.o., Koceľova 17, Bratislava, Slovakia, Company ID 46155228. Phone +421 904 638 187, e-mail ivanco26@yahoo.com.

The organiser is the travel agency that concludes the contract with you and provides or arranges the tour. Slovak law applies, in particular the act on tours and linked travel arrangements (Act No. 170/2018 Coll.).

2. Booking and contract

You can book online (Bókun booking widget on each tour page), by phone or by e-mail. The contract is concluded when we confirm your booking.

For groups, clubs and associations we prepare an individual offer after your enquiry. The contract is concluded when the organiser of the group accepts the offer and we confirm it. The organiser is responsible for informing the group members about these terms.

3. Prices and payment

Prices are per person in euro and include the services listed in the tour description. Anything not listed is not included.

A deposit of [x] % is due when the contract is concluded and the balance [x] days before departure. [Payment details to be confirmed.]

Online payments are handled by the payment providers connected to our booking system. We do not store your card details.

4. Cancellation by the organiser

We may cancel a tour if too few people have registered or if unavoidable circumstances make the tour impossible. In that case you receive a full refund of everything you paid.

If a tour is moved to another date, you may choose between a full refund and transferring your booking to the new date.

[Minimum number of participants and the deadline for cancelling a tour for low registration to be confirmed.]

5. Cancellation by the participant

You can cancel your booking at any time. Please send the cancellation in writing to ivanco26@yahoo.com. The date we receive it counts.

Cancellation charges: [more than 30 days before departure: x %; 30 to 15 days: x %; 14 to 1 days: x %; on or after the day of departure: x %. To be confirmed.]

Refunds are paid to the account or card used for the payment, as soon as possible and no later than 14 days after the cancellation.

You may let another person take your place if you tell us in good time and that person meets the requirements of the tour. Changes may cause additional costs.

6. Insolvency insurance

The organiser has insurance against its own insolvency as required by law. [Name of the insurer and certificate number to be added.]

7. Bikes, e-bikes and your fitness

Bikes travel in our bike trailer where a coach is used. Details on bike transport, rental bikes and e-bikes are given in the description of each tour.

You take part in a cycling tour at your own responsibility and should be fit for the planned daily distances. We recommend wearing a helmet. Please follow the instructions of the guide.

8. Complaints

If something is not as agreed, please tell the guide or us immediately so that we can put it right on the spot. Please send later complaints in writing to ivanco26@yahoo.com without delay, with your booking details.

We will answer your complaint within the period set by law. Consumers can also turn to the Slovak Trade Inspection (Slovenská obchodná inšpekcia) as the body for out-of-court dispute resolution.

9. Personal data

How we handle personal data is described in our Adatvédelmi tájékoztató and in the GDPR information.

10. Final provisions

Should a provision of these terms be invalid, the other provisions remain valid. We may update these terms; the version valid on the day of your booking applies to your contract.

Általános szerződési feltételek · Adatvédelmi tájékoztató · GDPR